How can I pay for a purchase in the ENCHANT online store ?
To pay for a purchase in the ENCHANT online store, you can use one of the following payment methods: Visa, Visa Electron, Mastercard, Maestro, Swedbank, SEB, Citadele or Nordea internet bank.
What should I do if my payment is not accepted ?
In cases where the payment has been declined for unknown reasons, we recommend that you try another payment method, but if it is not available, please contact us at [email protected]. Payment may not be accepted in cases where incorrect payment information is entered or when there are insufficient funds in the account to make the payment.
Can I cancel my order ?
Once an order is confirmed, we immediately begin processing it to ensure the delivery is as quick as possible, so we cannot cancel or change an order once it has been placed.
Are ENCHANT products safe to use during pregnancy ?
How are products tested ?
A consumer test group is involved in the creation of products. Members of this group have different skin types, which include sensitive and allergic skin. Each participant gives their subjective feedback on a sample of the future product and its effect on the skin. This feedback is taken into account in creating the final recipe. After the product is created, its physical and chemical properties are tested in the laboratory, determining its stability and shelf life, as well as defining ideal storage conditions for the product. According to the law, the product must be tested by a qualified chemist so that the judgment on its safety and consistency is objective and compliant with standards.
Are ENCHANT products vegan ?
All ENCHANT products are vegan friendly.
Can I change the delivery address after placing the order ?
During the promotion, ENCHANT is unable to provide an immediate change of address due to the large number of orders. But contact us here and we will find a solution.
Free delivery with Omniva parcel points from 55 EUR. For orders under 55 EUR, the delivery fee is EUR 3.00. The parcel is delivered to the indicated pick-up point. The order will be shipped within 1-3 working days. We will notify you by e-mail about the waiting time for order processing.
My order has not yet been delivered, what should I do ?
Usually, your order reaches you within 1-6 working days after payment and processing of the order. However, if you have not received your order within 10 working days, please contact our customer service. As part of promotions, the delivery time can take up to 7 working days.
How can I cancel my order and get my money back ?
You have the right to refuse the purchased goods within 30 days of receiving the order by sending them by mail. The goods must be unused and undamaged, in the original packaging. After receiving the goods, we will return the money to your account - usually this happens within 5 working days of receiving the goods in our warehouse, but in some cases transfers between banks can take up to 30 days. For additional information, see the product return section.
How can I check my order ?
Usually, your order reaches you within 1-6 working days after payment and processing of the order. However, if you have not received your order within 10 working days, please contact our customer service. As part of promotions, the delivery time can take up to 7 working days.
Where do I enter the discount code ?
To use a discount or gift card, enter your code in the dedicated field in the Shopping Cart section.
How can I find out about your special offers ?
To find out about our special offers, enter your email in the box at the footer of the homepage.